1. INTRODUCTION TO THIS PRIVACY POLICY

Welcome to Alluvi Peptides (“we”, “us”, or “our”). We are a Europe-based supplier specialising in premium research compounds and advanced wellness products. We are committed to protecting the personal data of all individuals who visit or interact with our website at https://alluvi-peptides.eu/.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your data. It applies to all users of our website and is fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable European data protection laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy.


  1. DATA CONTROLLER

The data controller responsible for your personal data is:

For all data protection enquiries, please contact us at the email address above.


  1. DATA WE COLLECT

We may collect and process the following categories of personal data:

3.1 Data You Provide Directly

  • Full name and email address when you contact us or subscribe to updates
  • Billing and shipping address when you place an order
  • Payment details (processed securely via third-party payment processors; we do not store raw card data)
  • Account credentials if you register for an account on our platform
  • Any messages, enquiries, or feedback you submit through contact forms

3.2 Data Collected Automatically

  • IP address and approximate geographic location
  • Browser type, version, and device information
  • Pages visited, time spent on pages, and navigation behaviour
  • Referral source (how you arrived at our website)
  • Cookie identifiers and session data (see Section 7 on Cookies)

3.3 Data From Third Parties

  • Analytics data from services such as Google Analytics
  • Marketing interaction data from advertising platforms
  • Payment status updates from our payment processing partners

  1. LEGAL BASIS FOR PROCESSING

Under GDPR, we are required to identify a lawful basis for processing your personal data. We rely on the following legal bases:

  • Contract performance: Processing necessary to fulfil orders you place with us or to respond to pre-contractual requests
  • Legitimate interests: Processing for fraud prevention, website security, internal analytics, and improving our services, where these interests are not overridden by your rights
  • Consent: Processing based on your freely given, specific, and informed consent, including for non-essential cookies and direct marketing communications
  • Legal obligation: Processing necessary to comply with applicable laws and regulatory requirements

  1. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • To process and fulfil your orders, including dispatch notifications and delivery updates
  • To manage your customer account and provide customer support
  • To send transactional emails related to your purchases or account activity
  • To send marketing communications where you have opted in to receive them
  • To analyse website traffic and user behaviour in order to improve our services and user experience
  • To comply with legal and regulatory obligations including tax, accounting, and consumer protection laws
  • To detect, prevent, and investigate fraud, security incidents, and abuse of our platform
  • To respond to your enquiries and manage our business relationship with you

  1. DATA SHARING AND THIRD PARTIES

We do not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances:

  • Service providers: Third parties that assist us in operating our website and business, including payment processors, logistics and shipping partners, email service providers, and cloud hosting providers. These parties are contractually bound to handle your data securely and only as instructed by us
  • Analytics providers: We use tools such as Google Analytics to understand how users interact with our website. These tools may collect anonymised or pseudonymised data
  • Legal authorities: We may disclose your data to law enforcement, regulators, or courts where required by law or to protect the rights, property, or safety of Alluvi Peptides or others
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to the same data protection commitments

  1. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device when you visit our site.

We use the following categories of cookies:

  • Necessary cookies: Essential for the website to function correctly. These cannot be disabled without affecting core functionality
  • Functional cookies: Enable enhanced features such as remembering your preferences and enabling social media integrations
  • Analytical cookies: Help us understand how visitors interact with our website by collecting anonymised statistical data
  • Advertisement cookies: Used to deliver personalised advertisements and track the effectiveness of marketing campaigns

Upon your first visit, you will be presented with our cookie consent banner. You may accept all cookies, customise your preferences by category, or reject all non-essential cookies. You may change your cookie preferences at any time via the consent tool on our website.

For more information on the specific cookies we use and their purposes, please refer to our Cookie Policy or the consent management tool on our website.


  1. DATA RETENTION

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

  • Order and transaction data: Retained for a minimum of 7 years to comply with EU tax and accounting obligations
  • Customer account data: Retained for the duration of your account, plus 2 years after account closure
  • Marketing consent records: Retained until you withdraw your consent, plus an additional 3 years for compliance purposes
  • Website analytics data: Typically retained for 26 months, subject to the settings of the analytics provider
  • Customer support correspondence: Retained for 3 years from the date of the last interaction

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.


  1. INTERNATIONAL DATA TRANSFERS

Alluvi Peptides is based in the European Union. Where we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with GDPR requirements. These safeguards may include:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries that have received an adequacy decision from the European Commission
  • Other approved transfer mechanisms as applicable

We will not transfer your personal data to any third country without ensuring an adequate level of protection for your rights and freedoms.


  1. YOUR DATA PROTECTION RIGHTS

Under GDPR, you have the following rights with respect to your personal data:

  • Right of access: You have the right to request a copy of the personal data we hold about you
  • Right to rectification: You have the right to request correction of inaccurate or incomplete data
  • Right to erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions
  • Right to restriction: You have the right to request that we restrict the processing of your data in certain circumstances
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format
  • Right to object: You have the right to object to processing based on our legitimate interests or for direct marketing purposes
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Right to lodge a complaint: You have the right to lodge a complaint with your national data protection supervisory authority

To exercise any of these rights, please contact us at support@alluvihq.eu. We will respond to all verified requests within 30 days in accordance with GDPR requirements. We may request proof of identity before processing your request.


  1. CHILDREN’S PRIVACY

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a person under the age of 18, please contact us immediately at info@alluvi-peptides.eu and we will take prompt steps to delete such data.


  1. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

  • Secure HTTPS encryption across our entire website
  • Access controls restricting data access to authorised personnel only
  • Regular security assessments and vulnerability monitoring
  • Data processing agreements with all third-party service providers

While we take all reasonable precautions to safeguard your data, no method of electronic transmission or storage is entirely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by GDPR.


  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including our social media profiles on LinkedIn, Instagram, and Facebook. These websites operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external website you visit.


  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. The updated policy will be posted on this page with a revised effective date. Where changes are material, we will take reasonable steps to notify you, such as by displaying a notice on our website or sending an email to registered users.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any updates constitutes acceptance of the revised policy.


  1. SUPERVISORY AUTHORITY

If you are not satisfied with how we handle your personal data or your rights request, you have the right to lodge a complaint with your local data protection supervisory authority. A full list of EU supervisory authorities is available at:

https://edpb.europa.eu/about-edpb/about-edpb/members_en


  1. CONTACT US

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

We are committed to resolving any concerns you may have about our data practices promptly and transparently.


Alluvi HQ | https://alluvi-peptides.eu/ | info@alluvihq.eu This document is governed by the laws of the European Union (GDPR).

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