Refund and Returns Policy - Alluvi Peptides

Effective Date: February 2024 | Last Updated: May 2026

INTRODUCTION

At Alluvi, we are committed to delivering premium quality research compounds and advanced wellness products to every customer. We take great pride in the integrity of our formulations and the standards of our fulfilment process. This Refund and Returns Policy outlines your rights and our obligations should you be dissatisfied with your purchase, receive a damaged item, or encounter any issue with your order.

Please read this policy carefully before placing an order. By completing a purchase on https://alluvi-peptides.eu/, you agree to the terms set out below.

YOUR RIGHTS UNDER EU CONSUMER LAW

As a Europe-based supplier, Alluvi operates in full compliance with applicable European Union consumer protection legislation, including the Consumer Rights Directive (2011/83/EU) and applicable national implementing legislation.

Under EU law, consumers purchasing goods online are entitled to the following:

A statutory right of withdrawal of 14 calendar days from the date you receive your order, without the need to provide any reason
A right to a remedy (repair, replacement, or refund) where goods are found to be faulty, not as described, or not fit for purpose
Protection against unfair commercial practices and misleading terms

These rights apply to all eligible purchases made on our website and cannot be waived or restricted by any other provision of this policy.

RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

You have the right to withdraw from your purchase within 14 calendar days of the date on which you, or a third party nominated by you, take physical possession of the goods.

3.1 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires. You may do so by:

Sending an email to sales@alluvi-peptides.eu with the subject line “Withdrawal Request”
Including your full name, order number, and a clear statement of your intention to withdraw

You do not need to provide a reason for your withdrawal. Upon receipt of your notification, we will acknowledge your request promptly and provide you with return instructions.

3.2 Conditions for Withdrawal

To be eligible for withdrawal under this right, the following conditions must be met:

The item must be returned in its original condition, unopened, and with all original packaging intact
The item must not have been used, tampered with, or damaged after delivery
The return must be initiated within the 14-day withdrawal window

3.3 Exemptions to the Right of Withdrawal

Please note that certain products are exempt from the right of withdrawal under EU consumer law. These include:

Goods that have been unsealed or opened after delivery where the seal is necessary for health protection or hygiene reasons
Goods that have been mixed inseparably with other items after delivery
Custom or specially ordered products prepared specifically to your specifications

If your order falls under one of these exemptions, we will notify you clearly at the time of purchase.

RETURNS PROCESS

4.1 Initiating a Return

To initiate a return for any reason, please contact us at sales@alluvi-peptides.eu within the applicable timeframe. Your email should include:

Your full name and contact details
Your order number and date of purchase
The item or items you wish to return
The reason for your return (damaged, incorrect item, withdrawal, etc.)
Photographic evidence where the item is damaged or incorrect

Our customer support team will review your request and respond within 2 business days with further instructions, including the return shipping address.

4.2 Return Shipping

Where a return is initiated under the 14-day right of withdrawal, the cost of return shipping is the responsibility of the customer unless we have agreed otherwise
Where a return is initiated because the item is faulty, damaged, or not as described, Alluvi Peptides will cover the cost of return shipping in full
All returned items must be sent using a tracked and insured shipping method. We cannot accept responsibility for items lost or damaged in transit on their way back to us
Please do not return items without first receiving written authorisation from our team, as unauthorised returns may not be processed

REFUNDS

5.1 Refund Eligibility

A refund will be issued in the following circumstances:

You have exercised your right of withdrawal within 14 days and the returned item meets the conditions outlined in Section 3
The item received was faulty, damaged, or materially different from what was described on our website
Your order was lost in transit and could not be reshipped within a reasonable timeframe
We are unable to fulfil your order for any reason

5.2 Refund Amount

For eligible withdrawals, you will receive a full refund of the purchase price of the item, including any standard delivery charges paid at the time of purchase. We are not required to refund the cost of any premium or express delivery options selected
For faulty or incorrect items, you will receive a full refund of the purchase price plus any delivery charges paid

5.3 Refund Timeline

Once we have received and inspected your returned item, we will notify you of the outcome of your refund request within 5 business days. If your refund is approved:

Refunds will be processed to your original payment method within 14 calendar days of us receiving the returned goods, or within 14 days of you providing proof of return dispatch, whichever is earlier
Depending on your bank or payment provider, funds may take an additional 3 to 10 business days to appear in your account
We will not charge any fee for processing your refund

DAMAGED OR INCORRECT ITEMS

We take every precaution to ensure your order arrives in perfect condition. However, if you receive an item that is damaged in transit, faulty, or not what you ordered, please notify us within 48 hours of delivery by emailing sales@alluvi-peptides.eu with the following:

Your order number
A clear description of the issue
Photographs clearly showing the damage, defect, or incorrect item

Upon verification, we will offer you the choice of:

A full replacement at no additional cost to you
A full refund including any shipping charges paid

We will cover all costs associated with the return and replacement of damaged or incorrect items.

NON-RETURNABLE ITEMS

The following items cannot be returned or refunded except in cases of damage, defect, or misrepresentation:

Products that have been opened, used, or had their tamper-evident seal broken
Products that have been stored incorrectly or mishandled after delivery
Products purchased during a final sale or explicitly marked as non-returnable at the time of purchase
Digital products, downloadable content, or access to online resources

If you are unsure whether your item qualifies for return before purchasing, please contact us at support@alluvi-peptides.eu.

EXCHANGES

We do not offer direct product exchanges at this time. If you wish to receive a different product, please initiate a return in accordance with this policy and place a new order separately on our website. Your refund will be processed once the returned item is received and inspected.

ORDER CANCELLATIONS

9.1 Cancellation Before Dispatch

You may cancel your order at any time before it has been dispatched by contacting us at sales@alluvi-peptides.eu with your order number. If your order has not yet been processed for fulfilment, we will cancel it immediately and issue a full refund to your original payment method within 5 to 10 business days.

9.2 Cancellation After Dispatch

If your order has already been dispatched at the time of your cancellation request, you will need to wait for the delivery and then initiate a return under Section 4 of this policy. Refunds for post-dispatch cancellations will follow the standard refund timeline outlined in Section 5.

DISPUTES AND COMPLAINTS

If you are not satisfied with the outcome of your return or refund request, you may escalate your complaint by:

Emailing our customer support team at support@alluvi-peptides.eu with the subject line “Formal Complaint”
Contacting the relevant national consumer protection authority in your country of residence
Using the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr

We are committed to resolving all disputes fairly, transparently, and in accordance with applicable EU consumer law.

CHANGES TO THIS POLICY

We reserve the right to update or amend this Refund and Returns Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website and services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any changes.

For all returns, refund requests, or related enquiries, please reach out to us through the following channels:

Alluvi HQ Website: https://alluvi-peptides.eu/
Returns and Refunds: sales@alluvi-peptides.eu
Customer Support: support@alluvihq.eu
Order Enquiries: sales@alluvi-peptides.eu

We aim to respond to all enquiries within 2 business days and are committed to ensuring every customer has a fair and positive experience with Alluvi HQ.

Alluvi HQ | https://alluvi-peptides.eu/. This refund and returns policy is governed by the laws of the European Union and applicable consumer protection legislation.

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